FAQS NAVIGATOR
Our Guide to Common Queries
1. What is SAFENESS and what do you do?
SAFENESS is a Tunisia-based training provider specialising in internationally accredited health, safety and environmental (HSE) qualifications for professionals and companies across Africa, the Middle East and beyond.
2. Which courses and qualifications do you offer?
We deliver NEBOSH programmes (International General Certificate, Level 6 International Diploma, Process Safety Management, Environmental Management), IWCF/IADC well control, IRCA Lead Auditor and STI accredited scaffolding inspector courses, among others. See our Packages page for the full list.
3. Are your courses internationally accredited?
Yes. Our courses are delivered under recognised awarding bodies including NEBOSH, IWCF, IADC, IRCA and STI, and the certificates are issued by those bodies.
4. Who are the courses designed for?
They suit HSE officers, engineers, supervisors, managers and anyone seeking recognised safety qualifications — from newcomers to experienced professionals.
5. In which languages are the courses delivered?
Courses are available in English and French depending on the programme and session. For example, we run separate English and French NEBOSH IGC sessions.
6. Do you offer in-house or corporate training?
Yes. We deliver tailored on-site and group training for companies. Contact us to discuss your team’s needs.
1. How do I enroll in a course?
Choose your course and session, then contact our team by phone, email or WhatsApp, or via the Contact page. Your place is confirmed once your registration and payment are received.
2. When do the next sessions take place?
Upcoming sessions are listed on our Calendar page. Contact us to confirm the next available intake for your course and language.
3. Are there any entry requirements?
Most certificate courses have no formal prerequisites. Higher-level qualifications, such as the NEBOSH Level 6 International Diploma, assume some prior HSE knowledge — we’re happy to advise on the right starting point.
4. Can I transfer to another session?
Yes, subject to availability and any awarding-body deadlines. See our Enrollment, Cancellation & Refund policy for details.
5. Are study materials included?
Yes. Course fees include the official training materials for each programme, and our trainers provide guidance and exam preparation throughout.
1. How much do the courses cost?
Fees vary by programme. Current prices are shown on our Packages page, or contact us for a quote, including group and corporate rates.
2. What payment methods do you accept?
Please contact our team for the available payment options. Company purchase orders are accepted for corporate bookings.
3. Is payment required to confirm my place?
Yes. Seats are limited and confirmed on a first-paid, first-served basis, once your registration and the agreed payment are received.
4. Are examination fees included in the course fee?
Where an external examination applies (for example NEBOSH, IWCF or IRCA), the awarding-body examination or registration fee is set by that body. We confirm exactly what is included when you enroll.
5. Can I get an invoice for my company?
Yes. We provide invoices for corporate and sponsored bookings — just share your company details when registering.
1. How are the courses delivered?
Depending on the programme, courses are delivered as in-person classroom sessions, with some content supported online. The delivery mode for each session is confirmed at registration.
2. How does the NEBOSH examination work?
NEBOSH qualifications are assessed by the awarding body through written and/or scenario-based assessments (and, for some units, a practical). Our trainers prepare you thoroughly for every assessment.
3. What happens if I do not pass an assessment?
You can normally re-sit at a future exam sitting, following the awarding body’s resit rules and fees. We support you through the whole process.
4. When and how do I receive my certificate?
Certificates are issued by the awarding body once results are confirmed. Timelines depend on the body; we keep you informed and arrange delivery of your certificate.
5. Is trainer support available during the course?
Yes. Our accredited trainers guide you, answer questions and support your exam preparation throughout the course.
1. How can I contact SAFENESS?
You can reach us by phone, email or WhatsApp, or through our Contact page. Our team is happy to help with enrollment, payment and course questions.
2. Can you help me choose the right course?
Absolutely. Tell us your role, experience and goals, and we’ll recommend the most suitable qualification and level.
3. Can I reschedule or cancel my enrollment?
Yes, subject to our Enrollment, Cancellation & Refund policy. Please contact us as early as possible so we can help.
4. Do you support companies training several employees?
Yes. We arrange group sessions, corporate bookings and tailored on-site training. Contact us for a group proposal.
5. Where are you located?
SAFENESS is based in Tunis, Tunisia. Our full address and contact details are on the Contact page.
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